- Service animals
- Traveling with a companion
- Boarding and detraining
- Reasonable requests
- Non-Discrimination Policy
- Website Accessibility
- Florida Division of Blind Service
Brightline’s goal is to provide safe, reliable and comfortable travel services to all of our guests. Our stations are fully compliant with the Americans with Disabilities Act (ADA) and we believe our trains are the most accessible in the U.S., not to mention they were built in the U.S.!
All Brightline stations are ADA accessible and are equipped with elevators and escalators to access the lounge and station platforms. We will do our best to meet requests. Please speak with a station attendant upon arrival and plan to arrive about an hour before your train departs. Please note we do not have complimentary wheelchairs.
Service animals or emotional support animals may accompany you on your Brightline ride. (One per person.) Service and emotional support animals ride free.
If you require special assistance, we will do our best to serve you. When booking a ride, please let us know if you’re visually or hearing impaired or if you will be traveling with oxygen. If you have a wheelchair, please let us know at booking if you’ll be riding in your chair or in a Brightline seat with your chair stowed.
Traveling with a companion
Brightline does not require that a companion or attendant accompany a passenger with a disability. However, if a passenger anticipates that he or she may need personal care assistance during the trip, such as help with feeding, medicating or toileting, the passenger must travel with an attendant who can provide such help.
Brightline train crews are not required or permitted to provide personal care assistance to passengers. We request that you take this into account when making your travel plans. If it becomes apparent during a trip that an unaccompanied passenger requires such assistance, the passenger may have to detrain to an earlier station stop prior to his or her final destination.
Boarding and detraining
We believe Brightline’s trains are the most ADA compliant in the country. They are fully ADA accessible. While boarding or detraining, passengers in wheelchairs can seamlessly roll on or off via the “gap filler,” which is a retractable gap filler that extends to meet the platform when the train is in the station. Passengers in wheelchairs may roll from train car to train car once on board due to extra wide aisles, and each train car has an ADA-accessible bathroom.
Brightline is committed to complying with the ADA and will make reasonable modifications to its policies, practices, or procedures when requested to do so by individuals with disabilities when such accommodations are necessary to avoid discrimination on the basis of disability. Request for modification will be considered on a case-by-case basis. In determining whether to grant a requested accommodations, Brightline will be guided by the provisions of United States Department of Transportation at 49 CFR Appendix E to Part 37.169.
When making a request, please thoroughly describe what is needed in order for you to use the service, and why this assistance is necessary. Please make your request at least seven (7) days in advance, when possible. Brightline will review your request and make every effort to communicate in advance whether or not the requested modification can be made.
Brightline welcomes all customers. In compliance with applicable state and federal laws and regulations, including the ADA, Brightline prohibits discrimination on the basis of disability in its programs, services, and activities for the public.
At Brightline, we are committed to ensuring that individuals with disabilities enjoy full access to our website. In recognition of this commitment, we are in the process of making modifications to increase the accessibility and usability of this website, using the relevant portions of the Web Content Accessibility Guidelines 2.0 (WCAG 2.0) as our standard. Please be aware that our efforts are ongoing. If, at any time, you have difficultly using this website, or with a particular web page or function of this site, please contact us by phone (305) 521-4805 or email email@example.com and we will make all reasonable efforts to assist you.
Florida Division of Blind Service
Fort Lauderdale Office: 954-497-3360
Miami Office: 305-377-5339
West Palm Beach Office: 561-681-2548
Toll Free: 1-888-225-0794