From our policies to addresses, account info and more, find the answers to frequently asked questions about Brightline.

Please contact Guest Services at guestservices@gobrightline.com.

 

We accept Visa, Mastercard, American Express and Discover. All charges are in U.S. dollars. Cash is not accepted at this time. Create an account and save your credit cards for faster booking.

Boarding begins approx. 10 minutes prior to the train’s scheduled departure time. Boarding closes at our turnstiles four (4) minutes prior to departure.

 

We recommend you arrive 15 minutes early. If you don’t have a ticket, have luggage or need other assistance, we recommend giving yourself more time.

Scan your BrightID or enter your ticket information at our in-station kiosks and upgrade to SmartPLUS or SELECT today. Upgrades, when available, can be made one (1) hour prior to your scheduled departure. Upgrades start at a low flat rate of just $10 per seat.

 

You can also visit our in-station Guest Services counter to upgrade.

Carry-on bags ride FREE. When you book rides, we don’t ask the quantity but you can bring up to two (2) bags per ticketed guest, each up to 14″x 22″ x 28″, not exceeding 40 lbs.

 

The following items are not counted against the per guest limit:
– Strollers, car seats and or booster seats.
– Assistive/mobility devices for individuals with a disability. If riding in your wheelchair, be sure to tell us with your guest information by choosing this Special Request when booking rides. Wheelchairs can also be checked FREE at Guest Services.
– Outer garments or other articles of clothing.
– Liquids—there’s no limit to the quantity or size of liquids you can bring aboard. Non-alcoholic only. Please try not to spill. Thanks!

 

Items may be screened through x-ray equipment. All items are subject to inspection by Brightline. Brightline reserves the right to refuse baggage if the size, weight or character make it unsuitable for transport by train. Please report lost (and found) items, in person, within one (1) hour of arrival at your destination—see Guest Services.

 

Pets, Service Animals and Emotional Support Animals
One (1) pet and one (1) Service and Emotional Support Animal per ticketed guest are welcome aboard FREE. View our pet policy and our disability policy. Limited space is available. Pets can also be checked—fees may apply. Advance notice required—be sure to tell us by adding this Special Request to your guest information when booking rides.

 

Sports Equipment
General sporting equipment may be carried on as part of a guest’s carry-on allowance if it’s no larger than 64 linear inches and weighs less than 40lbs. Advance notice required—be sure to tell us by adding this Special Request to your guest information when booking rides. Checking is also an option—fees may apply.

 

Bikes and golf clubs ride FREE—limit one (1) bike and one (1) set of golf clubs per ticketed guest. Limited space is available to stow bikes and golf clubs in a coach luggage tower. Scuba gear may only be transported as checked baggage.

 

For our full carry-on policy, including firearms and hazardous materials and musical instruments, please review our Terms of Service.

 

When you book rides, we don’t ask you for the quantity of checked bags you’ll bring, so bring what you need—it’s unlimited up to 50lbs and 33″ x 22″ x 15″ per bag. The 1st bag for all ticketed guests rides FREE. The 2nd bag for guests booked in SELECT also rides FREE—for SMART and SmartPLUS ticket holders it’s a $5 fee. There is a $5 fee for each additional bag for all ticketed guests. Guests traveling with children will also be allowed to check one (1) stroller and one (1) CRS or car seat per child FREE.

 

To check, simply bring your items to Guest Services found on the ground level of our stations at least 10 minutes prior to your scheduled departure. Checked items will only be accepted for rides in which a ticketed guest is traveling. Present your ticket or BrightID and a Brightline Teammate will process any applicable fees at that time. If you have an Account, you may choose to use a stored form of payment and/or apply credits.

 

Items may be screened through x-ray equipment. All items are subject to inspection by Brightline. Brightline reserves the right to refuse baggage if the size, weight or character make it unsuitable for transport by train. Please report lost (and found) items, in person, within one (1) hour of arrival at your destination—see Guest Services.

 

Wheelchairs
One (1) wheelchair per ticketed guest can be checked FREE at Guest Services. Advance notice required—be sure to tell us by adding this Special Request to your guest information when booking rides. Riding in your chair is also an option.

 

Pets
One (1) pet may be checked per ticketed guest. Checked pets ride FREE for SELECT ticket holders—a $10 fee applies for SMART and SmartPLUS ticket holders. Advance notice required—be sure to tell us by adding this Special Request to your guest information when booking rides. Limited space is available. View our pet policy.

 

Sports Equipment

General sporting equipment may be checked if it’s no larger than 70 linear inches and weighs less than 50lbs. Advance notice required—be sure to tell us by adding this Special Request to your guest information when booking rides. Carrying on is also an option.

 

Surfboards and wakeboards must be presented for transport in a full-length protective case or cover. One (1) bike and one (1) set of golf clubs may be checked per ticketed guest. Sporting Equipment rides FREE for SELECT ticket holders. For SMART and SmartPLUS ticket holders, there is a $10 fee to check a bike and a $5 fee for the 2nd sporting equipment item.

 

For our full checked baggage policy, including firearms and hazardous materials, please review our Terms of Service.

To check, simply bring your items to Guest Services found at the ground level of our stations. Present your ticket or scan your BrightID and a Brightline Teammate will process any applicable fees at that time. If you have an Account, you may choose to use a stored credit card and/or apply credits.

 

Some items require advance notice: be sure to tell us by adding applicable Special Requests to your guest information when booking rides.

Checked baggage, pets and other items will be available for pick up beside Guest Services on luggage carts found on the ground-level of our stations.

Because Brightline loves pets, we’re working to add the option of booking a seat for your pet beside you. Until then, the following checked and carry-on policies apply:

 

Brightline allows one (1) cat or dog to travel with you per ticket. Pets must be leashed at all times while on Brightline property and ride in a pet carrier. Advance notice required—be sure to tell us by adding this Special Request to your guest information when booking rides. Pets can ride as a carry-on, as part of your carry-on allowance, or checked. Each guest is responsible for the care and supervision of your respective pet. If the animal is disruptive or uncontrollable, Brightline may require the animal be checked.

 

Carry-On Pets

A pet may ride in a coach luggage tower, under your seat or on your lap FREE. To ride in the coach luggage tower, the size of your pet carrier cannot exceed 28″ x 20.5″ x 21.5″.  To ride under your seat or in your lap, the size of your pet carrier cannot exceed 17″ x 10″ x 10″.

 

Checked Pets

A pet may be checked at Guest Services on the ground level of our stations if the carrier does not exceed 32″ x 22.5″ x 24″ and 70 lbs. There is a $10 pet fee for SMART and SmartPLUS ticket holders. The checked pet carrier must meet the following restrictions: (1) be made of wood, metal, plastic or similar materials; (2) be secured at the top and bottom with bolts or screws (if designed as a 2-piece) and have a door made of welded or cast metal; (3) be leak- and escape-proof with a secure fastened door and have ventilation on the door and 2 sides; (4) have separate food and watering dishes attached securely inside the carrier, along with a small bag of food for a 24-hour period attached to the crate/carrier; and (5) be clean and have absorbent materials or litter (no straw, hay or wood shavings).

 

Limited space is available. For our full pet policy, please review our Terms of Service.

Guests under the age of 13 are considered a minor, aka Brightline Kids, and may only travel on the same reservation/ticket as a Brightline guest who is 13 years old or older.

There is no change fee to change or cancel your ticket. Ticket cancellations must be made 30 minutes prior to your scheduled departure time to receive a refund. Simply navigate to Change Tickets, enter your information and click cancel. Refunds will be issued to your original form(s) of payment and will be issued in a timely manner.

 

Cancellations made within 30 minutes of your train’s scheduled departure are considered a no show and no refund will be issued.

 

We’ll provide a full refund returned to the original form(s) of payment for any ride we cancel.

 

See our Terms of Service for details.

There is no change fee to change or cancel your ticket. Changes, however, may result in a fare difference owed or refunded. Changes made within 30 minutes of your scheduled departure can only be made for same-day travel.

As of July 1, 2018, Brightline parking garages offer hourly and daily rates available for payment via PayByPhone. How does it work? Download the PayByPhone app, save your vehicle and credit card info, search the location #, choose your length of stay and pay.

 

Passengers with a Departure reservation in SELECT enjoy complimentary parking when the ticket is booked via GoBrightline.com or the Brightline app. You will receive a PayByPhone code in your ticket confirmation email.

 

Miami — location #4012 for $6 daily / $4 hourly

Fort Lauderdale — location #4011 for $6 daily / $1 first hour & $2 per additional hour

West Palm Beach — location #4010 for $6 daily / $1 first hour & $2 per additional hour

 

Our garages are open 24 hours with an onsite attendant 7am–5pm in Miami and 5:30am–10:45pm in Fort Lauderdale and West Palm Beach.

 

Brightline seats are arranged side by side or as a set of four facing a table. If you ride in our SELECT Coach, you can also choose a single seat, with or without a table. All seats recline in place, sliding down and back so you can stretch out without compromising the legroom of your neighbors. If you have a wheelchair, you are welcome to ride in your chair or in a Brightline seat with your chair stowed.

 

All guests booked on the reservation/traveling on a ticket must travel in the same service—SELECT, SMART or SmartPLUS.

All seats are reserved and for your safety standing is not permitted.

All tickets are sent via email. If you have the Brightline App, your next ride with your ticket info is displayed on the home screen. Plus, your app BrightID syncs with your tickets purchased when signed in, displaying the right barcode for every ride, every time. Just tap your BrightID and scan through our turnstiles for each ride.

 

Groups of 6 or fewer only need a single scan to let everyone walk through that station turnstile. In groups of 7 or more, each guest will need to scan to get through the turnstiles. If your group will be arriving separately, just forward the ticket to each person. They’ll be able to scan the barcode and get through individually.

If you’ve lost your ticket, don’t worry. Just enter your name and ticket # at our ground-level, self-service kiosks or see Guest Services and we’ll print you a copy. You can also reopen the link we sent you via email.

A ticket is only valid for that ride and expires if you don’t use it. If your plans change or you’re running late, you can change it. Same-day changes can be made within 30 minutes of your scheduled departure. Changes can be made on the Brightline Website, the app, at our station kiosks, Guest Services—even at our turnstiles. View change fees for details.

Train status is available 365 days a year. Find yours here.

Brightline offer daily service, but the times vary for weekdays, weekend and holidays. To view an up-to-date schedule, make a reservation to search train times or view train status. For a print version, click here.

Brightline stations and parking garages are located in downtown city centers.

 

Fort Lauderdale

Station: 101 NW 2nd Avenue, Fort Lauderdale, FL 33311

Parking Garage: 300 NW 2nd Street, Fort Lauderdale, FL 33311

 

West Palm Beach

Station: 501 Evernia Street, West Palm Beach, FL 33401

Parking Garage: 511 Evernia Street, West Palm Beach, FL 33401

 

Miami

Station: 600 NW 1st Ave., Miami, FL 33136

Parking Garage: 161 NW 6th Street, Miami, FL 33136 (entrance is on NW 1st Ct.)

You can bring your own food and non-alcoholic drinks. We also offer a variety of snacks and beverages for purchase on board and in the station.

Free, powerful Wi-Fi is available at our stations and aboard our trains under the Brightline network name. No password required.

You can find our current offers here and be sure to sign up for future promotions and news.

 

If you already have a code, simply enter it in the promo code field at the start of a booking. Promotional discounts or coupon codes are valid for a limited time and only for specific trains. Additional exclusions may apply. See promo for details.

To view credits, sign in to your Account. You can apply credits to Brightline purchases during payment. Credits do have an expiration date, so make sure to view expiration dates within your Account.

Saved Guests are fellow Brightline riders who you’ve chosen to link accounts with. See how to add one here.

Sign in to your Account and click Saved Guests. Fill in the email address field and click send to invite the person you’d like to link accounts with.

 

When they accept, Saved Guests will be listed in your Account and in a drop-down list during booking so you can quickly add them to future reservations.

 

You see their name, but we know their travel info and preferences, plus if they’re riding on a pass so we don’t charge you.

 

Adults can add kids under 13 without an invitation. Kids 13+ will need to have their own Brightline Account—having an account is FREE.

Prepaid monthly passes of unlimited rides will be available soon for purchase online.

 

Prepaying is convenient and saves you time and money. When you prepay, you will still need to book a ride and choose the date, time and seat you’ll be traveling in. Check back for updates.

With multi-trip booking you can make multiple reservations at once—perfect for commuters. To access multi-trip booking, you need to have a pass and a Brightline Account. Sign in to your Account to book a multi-trip today.

 

Multi-trip reservation ticket confirmations will not be emailed, but are available to view, print, share and change or cancel from the Tickets section of your Account.

Please visit Ileftmystuff.com to report an item lost on board or in one of our stations. Enter the Brightline client identification number — 12342 —and complete the form to file your report. If your item is found, you will receive an email with details on how to retrieve your item. Reports are kept on file for 90 days.

 

Found items can be taken to the Guest Services desk located on the ground level at each station, where one of our teammates will be happy to help.

Limited merchandise is available for sale in our stations at Good to Go. Stop by before or after your ride.

Guests who are active military, veterans, NARP members and seniors 65+ receive a 10% discount in SMART and SmartPLUS. Children under 13 years old receive a 50% discount in SMART class only. When booking a ride, simply claim the applicable affiliation, enter the correct date of birth or number of guests to receive a discount. If requested, please have ID available.

 

Also, little ones under 2 years old ride FREE in your lap. Advance notice required—be sure to tell us by adding this Special Request to your guest information when booking rides.

Yes, little ones under the age of 2 may ride in your lap aboard Brightline for FREE. Advance notice required—be sure to tell us by adding this Special Request to your guest information when booking rides.

Brightline uses a threat detection platform that creates a physical security gate to specifically locate prohibited items on guests as they pass through security. Guests walk past with personal items in hand, while carry-on bags of size are placed on a conveyor belt to be x-rayed.

Security Flight Passenger Data (SFPD) is a government program that streamlines the security watch-list matching process meant to improve the travel experience and security of all passengers. SFPD data includes your full name, gender and date of birth. SFPD data is often collected by airlines, travel agencies, tour operators, cruise lines and other intermediaries or transportation services like Brightline.

The environment is important to us and to our partners. Each Brightline train is equipped with state-of-the-art EPA Tier IV-compliant diesel-electric engines. They’re known for how clean and quietly they run. FPL is the exclusive fuel provider for our trains, which use only clean biodiesel for lower emissions. We also have Dyson hand dryers in our restrooms that produce up to 74% less CO2 than other hand dryers and FPL Solar Trees that provide power to our stations.

 

Additionally, it’s estimated that Brightline can help remove up to three million vehicles from the road each year, reducing greenhouse emissions and fuel consumption. You’ll help the environment just by riding.

 

Our Orlando station is nearly complete, but there is much left to do, including laying more than 170 miles of new track. Construction to Orlando is expected to take approximately three years, and we plan to start this year. Stay tuned for updates.

The Tampa Bay region is a natural extension for Brightline. We are currently engaged in the initial steps of the process to provide rail service in the area.